Types of Chatbots

31 July 2020

Depending on the platform where your audience is engaged, you can choose what chatbot can provide value to your business.

Website chatbots

Website chatbots are some of the most popular types of chatbots around. Because so many businesses now leverage the convenience and speed of on-site live chat to help customers, adding a chatbot to enhance that personalized experience is often a no-brainer.

Website chatbots can carry out a lot of different functions:

  • Greeting customers.
  • Automatically suggesting FAQ articles.
  • Booking appointments.

Giving customers a burdenless experience to start a conversation can help maximize your website visitors’ potential value.

Social Media chatbots

Social Media chatbots not only provide automated messaging to help answer or provide information, it also serves as the central hub for a lot of social media-based marketing for some of the largest brands in the industry. Social Media Chatbots like Facebook Messenger bots can currently:

  • Give you the ability to send and receive text, images and rich
    bubbles with CTAs.
  • Send Messenger greetings and call to actions to prompt users
    to “Get Started”.
  • Create Messenger templates that let customers tap buttons
    and use other visuals to interact with your bot.

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